Refund and Cancellation Policy

Last updated: March 2026

This Refund and Cancellation Policy (“Policy”) applies to all memberships, subscriptions, services, webinars, and goods purchased through Coaches Corner, a limited Liability Company, organized under the laws of the Commonwealth of Virginia (“Company,” “we,” “us,” or “our”), and forms part of our Terms and Conditions. By purchasing or using any of our offerings, you agree to this Policy.

1. General No-Refund Policy

Except as expressly stated in this Policy or required by applicable law in your jurisdiction, all fees and charges are non‑refundable and non‑creditable, including, without limitation:

• Membership and subscription fees
• Renewal fees
• Fees for services and webinars
• Fees for digital products and downloadable materials
• Shipping and handling fees (where applicable)

We do not provide refunds or credits for partial periods of membership or subscription, or for content that you do not access, attend, or use.

Note: The “applicable law in your jurisdiction” caveat is important where EU/UK or other foreign mandatory refund/withdrawal rights apply, even if your contract chooses Virginia law.

2. Memberships and Subscriptions

2.1 Billing and Auto‑Renewal

• Memberships and subscriptions are billed in advance on a recurring basis (for example, monthly or annually) as selected at checkout.
• Your membership will automatically renew at the end of each billing cycle unless you cancel in accordance with Section 2.2.

2.2 Cancellation by You

• You may cancel your membership or subscription at any time through your account settings or by contacting us at support@coachescorner.com.
• Cancellations are effective at the end of the current billing period.
• You will continue to have access to membership content and benefits until the end of your current billing period.
• No refunds or partial credits will be issued for unused time, early cancellation, or downgrades during a billing period, except where prohibited by law in your jurisdiction.

2.3 Changes to Fees

• We may modify membership or subscription fees for future billing cycles. Any changes will be communicated in advance and will not apply retroactively to the current billing period.
• If you do not agree to the new fees, you must cancel before the next renewal date. Your continued use after the change takes effect constitutes acceptance of the new fees.

3. Services and Webinars

3.1 Live and On‑Demand Webinars

• Fees for live and on‑demand webinars are non‑refundable, except where we cancel or reschedule as described below or where mandatory law grants you a right to a refund.
• If you fail to attend a live webinar or do not access an on‑demand webinar, you are not entitled to a refund or credit.

3.2 Cancellation or Rescheduling by Us

• We reserve the right to cancel or reschedule any webinar or service in our sole discretion.
• If we cancel a webinar or paid service and do not offer a reasonable rescheduled date or equivalent alternative, you will be entitled to either:
  • A refund of the applicable fee; or
  • A credit to your account to be used for future offerings, as determined by us.

3.3 Professional and Consulting Services

• Unless otherwise stated in a separate written agreement, fees for professional or consulting services are non‑refundable once work has commenced.
• If you cancel a scheduled session with less than [X] hours’ notice, we may treat the session as used and no refund or rescheduling will be offered.

4. Digital Products and Content

4.1 Digital Downloads and Access‑Based Products

• Due to the nature of digital content, all sales of digital products (including recordings, templates, toolkits, and other downloadable or access‑based resources) are final and non‑refundable once access is granted or the product is made available to you, except where applicable law provides a mandatory right of withdrawal or cancellation (for example, in certain EU/UK consumer contracts).

4.2 Defective or Inaccessible Content

• If a digital product is technically defective or inaccessible, you must notify us within 2 days of purchase at support@coachescorner.com, with a description and proof of the issue.
• Upon verification, we may, at our discretion, either:
  • Provide you with replacement access to the same or equivalent content; or
  • Issue a refund or credit limited to the amount paid for that specific product.

5. Physical Goods (If Applicable)

5.1 General Rule

• Unless otherwise required by law, all sales of physical goods are final and non‑refundable, except in cases of damage, defect, or incorrect item as described below.

5.2 Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, you must contact us at support@coachescorner.com within 2 days of delivery with your order number, photos, and a description of the issue.
• Upon verification, we may, at our discretion:
  • Replace the item;
  • Provide store credit; or
  • Issue a refund to the original payment method.

5.3 Return Shipping

• Unless the return is due to our error, you are responsible for all return shipping costs.
• We may refuse returns that are damaged due to improper use, not returned in their original condition, or sent back without prior authorization.

6. How to Request a Refund or Cancellation

To request cancellation or raise a refund‑related issue (where applicable under this Policy):

• Email: [support email]
• Subject line: “Refund/Cancellation Request – [Order Number]”
• Include:
  • Your full name
  • Order or transaction ID
  • Date of purchase
  • Product or service name
  • Clear explanation of your request and any supporting documentation

We will review your request and respond within a reasonable time. Approval of any refund or credit is at our sole discretion and in accordance with this Policy and applicable law.

7. Chargebacks and Payment Disputes

• You agree to contact us first to attempt to resolve any billing issue before initiating a chargeback or payment dispute with your bank or payment provider.
• We reserve the right to suspend or terminate your account and access to current or future offerings if you initiate a chargeback or dispute that we, in our discretion, deem unjustified or in bad faith.

8. Policy Changes

We may update this Policy from time to time. When we do, we will revise the “Last updated” date at the top. Your continued use of our website, membership, or services after changes become effective constitutes your acceptance of the updated Policy. If you do not agree with any changes, you must stop using our offerings and cancel your membership or subscription.

9. Legal Rights, Choice of Law, and Mandatory Consumer Protections

• This Policy will be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict‑of‑laws principles, except to the extent that mandatory law in your place of residence provides you with additional rights that cannot be limited by contract.
• Nothing in this Policy is intended to limit any non‑waivable rights you may have under applicable consumer protection laws, including, where applicable, statutory cooling‑off or withdrawal periods (for example, under EU or UK consumer rules) or mandatory refund rights for defective goods.